Beckensmoving gave my son-in-law a great telephone quote to move their household goods from California to Washington. He put a $734 deposit on his debit card based on the quote and received email confrimation of the order the same day. One hour later Beckensmoving sent a second email quote for less space and less weight for an additional cost of $335. He was not aware of the second email and called back to request an additional 50 cubic feet of space, for which he was told the cost would be minimal. When he called back two days later to confirm that he had enough space he received the sobering news that his quote was now almost $700 higher than he had originally been quoted. When he asked to cancel the order the location manager became verbally abusive and told him that he could cancel but he would not get his deposit back.
Based about what I have read about their incompetence as movers my daughter and son-in-law were probably fortunate that beckensmoving didn't lay grimy hands on their possessions. But bait and switch is just plain wrong and changing a quote within an hour of taking a client's money is theft. We are working with the bank to dispute the charges and I will contact the appropriate authorities in New York. If nothing else we will take them to Small Claims Court so they will have the choice of throwing in the towel or sending "Lefty", their longtime attorney across the country to defend the indefensible.
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