I am writing in regardsto a puppy I purchased from Wright-Way Rescue on November 19 as agift for my son's birthday. My son waslooking forward to becoming a first time pet owner. He saved his allowance andbirthday money for this puppy.
Weselected the puppy from Wright way rescue after viewing several from your website. My son, his dad and I came in the following day to see the puppy andpurchased the puppy. The purchase price was $250.00, $85.00 of which wasmy son's own money that he had been saving for the day that he could have adog. We took the puppy home and my son was playing with him holding himand, kissing him and letting the puppy lick him, within 30 minutes of that hehad an allergic reaction. His face turned red, his eyes were watering, and hehad trouble breathing and broke out in little bumps. I took him to the Doctorthe following morning (Friday) and he was allergy tested, I was told thathe was indeed allergic to dogs, along with cats and horses and was given adoctors note stating he is not to be around animals. He has been around petsbefore but at a distance never up close like this so I had no idea he wasallergic to any. I contacted Wright-Way Rescue immediately (less than 24 hoursfrom the purchase of T-pain) to let you know that we needed to return the pup. First I spoke to Virginiain your southern location, she was very nice and supportive and told me toimmediately return the puppy and totally understood.
Uponarrival I asked the lady who runs the place (who is very rude, and cold) if I could have my sons $250 back and she said its notup to her, it is up to the board at the southern location which meets the firstof every month. She said someone would contact me, no one ever did. I have beenemailing someone and talking to them at the southern location and she told meshe would submit it for me. I asked for names of who would be making thedecision and was told that personal info could not be given. So I did as toldand submitted my story and sons medical records After several weeks and callsI was just sent an email saying refund refused. No explanation nothing. I wouldthink and hope under these circumstances my money will be refunded regardlessof the no refund policy; it was less than 24 hrs and was due to my sonshealth. My son cried when he found out he couldn't keep his puppy, he asked whyI have to have allergies. Its not right nor fair to keep his money, not onlydid his puppy he wanted so bad have to be given back but he also learned thatday that he could never have a pet and that his birthday money was NOT beingrefunded. Ihave never dealt with such dishonest people and a business before who claimsthey rescue animals. I am appalled that no one has even bothered to contact medirectly regarding this. They kept my money for a puppy I had to return andresold it again and received more money and they call it all a donation that isnot ethically correct..
0 comments