I'd the bundled support through Knology in 2004. I named to possess anything switched off except the cable net. The next month I had been billed the entire quantity for several 3 providers. I Named Knology Customer Support and was informed to not spend the statement and they might correct the problem. I subsequently had all of the providers switched off when I was shifting using the military.
3 Months later I came across they'd positioned the entire overcharged amount on my credit like a selection consideration. I named their CS and settled the entire overcharged add up to make an effort to save my credit. All of this achieved was that it transformed to some paid selection that will be just like poor because the unique.
I used to iraq in 2006 and may not proceed my attempts to possess this eliminated. I followed-up with Knology in 2007 to once more make an effort to cure the problem. I ultimately was informed by CS that INDEED I did overpay the consideration and they might reduce me a look for the overpaid stability (that they did). I requested to truly have the selection consideration taken off my credit and was informed sorry we cant do this. I responded by stating the problem was brought on by wrong payment which I ought to not be punished due to their mistake and again was informed sorry its not our plan to get rid of selection records.
Well now I'm fed up with viewing this on my credit and that I published knology to tell them that I'll be processing official grievances with every site that'll let me post my tale. They responded stating the consideration reaches A0 stability and also to provide them with a phone easily have every other problems. I UNDERSTAND THE BALANCE IS 0, I'D LIKE THE COMPENSATED SELECTION REMOVED MY CREDIT!
Knology has cost me a large number of bucks in awareness walks in the last 5 years due to their payment and selection mistakes. It's undesirable that five decades later I'm still struggling with Knologies reckless payment methods. After carrying out a quick google research it seems this can be a typical problem with Knology.
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