On the morning of Jan 22,1999, I contacted Beacon's Upholstery
regarding a chair that I wanted upholstered. Within a hour I
received a phone call from Michael Eads, (Beacon's sales manager.)
He came to my home that afternoon with samples and a decision was
made on the color and fabric. The arms on the chair were wooden,
and because the chair is 30 plus years old, Michael said, and I
quote, "They will touch up the wooden parts — it will look like
new!" I also had a small sleeping couch that my cat used as a
clawing board, Michael agreed to have the sides re-upholsered, at
no charge.
The total cost for the chair was $593.00 and I give him a check
for $293.00 balance due at delivery.
Pick-up was scheduled for the following day, and when the
sleeper couch was removed from the bedroom, the movers made
"muiltiple marks on the door frame." The driver made a note on the
pick-up slip and also for "Michael to call the customer."
Now, fast forward to Feb 25 I received a call that the chair
and sleeper would be delivered on Saturday the 27th, between 1:00pm
and 5:00pm and only a cashier's check would be accepted. That
should have been my first clue that Beacon's did not stand behind
their work!
Since I had to work that day, I contacted a friend to be here
between 1:00pm and 5:00pm, but when I arrived home at 6:00pm, there
had been no delivery nor any phone call concerning the delivery.
Finally, at 8:00pm I received a call that the truck had broken
down, — they had rented another truck and the delivery would be
made by 9:00pm. 9:00pm became 10:00pm and at 10:30pm the diver and
his helper arrived, the chair and sleeper couch were brought in —
the cashier's check was presented and I once again reminded the
movers about the multiple marks on the door frame, and that I had
never received a call from Michael after the first notation.
So, the dirver again made a note on my receipt to "Please call
the customer regarding door frame!"
The next morning, I realized that the touch-up on the wooden
areas of the chair had not been touched. I have called Michael and
the store at least 8 times and have only received empty promises.
There has been three scheduled appointments by Michael and he
has yet to show up.
After many calls to contact Michael's supervisor Ray, I finally
received a return call after I left a fictious name. He promised
that Michael would handle the problem, and Ray said he would call
back which he did. Again Michael made another appointment but never
showed!
I would never, ever recommend beacon's upholstery!!!
I am a walking advertisement for what i like & i am a loud
walking advertisement for what i don't like!!! Never use
beacon!!!
Gen, (has been had)! E-mail her at— [email protected]
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