USAFISOrganization is an UScompany who applies on Government Site for Green Card lottery on behalf of alleligible international citizens who would like to live and work in USA. Their"services" are not free of charge, and depends on how many years youare applying for. The actual application on the government site is FREE ofcharge, and the only reason to apply for the Green Card Lottery through USAFISOrganization (http://www.usafis.org/) is that they "offer" Free airline ticket to winners to come tothe USA. Their false advertising is on the table where it says about the "FreeAirline Ticket" right on the home page since 2006 when I applied. There isan asterisk "*" right next to it however ONLY on the very bottom ofthe page you will find in very small letters written * Green Card Lotterywinners will receive airline ticket1 for free, up to $500 value. Termsmentioned herein are limited to winners who registered through usafis.org andhired Usafis.org affiliated law firm to process their Green Card application. This site is for foreign citizens who might not know English very well, andcould not understand what that asterisk might mean, but I consider it as afalse advertising to make all applicants believe they will get a free airlineticket in case they win the Green Card. They even translated all what iswritten on the site in different languages, and when you select a certainlanguage, anyway the terms about the free airline ticket on the very bottom itis written in English. This is how they trick to get their money. I considerthis as hiding the MAIN term and condition when it comes to free airlineticket. On top of it, it says free airline ticket for all winners, but at thebottom again we see their trick where it says "ticket1" - whichstands for "one ticket" - which is again not acceptable in case ayoung family composed of 2 members wonit. If the main applicant won the Green Card - his spouse is automaticallyconsidered a winner as well. Anyway, again another trick: the cheaper airlineticket from Moldova to US one way in the low season when the tickets are mostcheaper, the ticket is more than $700.00 USD. So here is where our falseadvertising is getting us to: Free airline ticket to winners to come to theUSA* is equal to - Get a $500.00 USD if you hire our affiliated law firm toprocess your Green Card application once you've been selected. None from theiradvertising is real: 1) Winners dont get free airlines tickets at all evenin money equivalent. 2) Actually only one ticket is advertised as being offeredin case you won and it is ONE per main applicant not winners (winners areconsidered all members of the family if they were included in the Green Cardapplication). 3) No ticket at all even if you win and hire their law firm toprocess your Green Card Application all is you can get is up to $500.00 USDwhich is not enough to purchase even the cheapest ticket. I calledtheir customer service and their Customer Service Representative (CSR) AlexMiller required emailing him a copy of my passport with my visa, to check if Iam eligible for the free airline ticket, which I did - and he asked me to wait1 or 2 weeks to be notified if they will send me a check in amount of $500.00USD. - This is unacceptable. I didnt ask for the $500.00 check, I want airlinetickets. They don't need my personal copy of the passport to check if I ameligible for the tickets. Today 2 weeks passed and I never got an answer - andthis was just to make the time pass. I called today again and talked to MayaWilliams. She was defending the company point of view, by always interruptingme, she was rude enough to don't even hear me, and she disrespected me as acustomer by making me a fool that I emailed their CSR the copy of the passportand visa on HIS request. She said that I don't need to do what ever a CSR asksgiving me an example "Imagine Alex Miller asked you to jump from the roof - would you jump?" - I am sorry, is this customer service or it is a joke? Are we playing in the playground? She also said that it is too expensive forUSAFIS to translate the terms and conditions in other languages. When youselect Russian language on the site and register, all whats on the site iswritten Russian language, but when it comes to agree the site terms andconditions, all those terms are in English how come? As far as I know Russianlanguage became an official language in New York State this year, and the USAFIS officeis located in New York State, New York City, and they have tohave the terms and conditions in other languages. USAFIS had enough funds totranslate all what is on the site in other languages except terms and conditionsas it is too expensive. No, that is not true. They dont want to translate itin other languages, because they will lose their customers which apply throughthem. I assume that their CS doesnt meet any standards of customer serviceassistance. Maya Williams is also a liar as she lied she is being a managerwhen I asked for a manager, while she is actually a supervisor. My question is: IS THIS A REAL COMPANY, or it is just a terminal which collects money? My mainconcern is: If they advertise free airline ticket for winners - to honour thefree airline ticket for winners. If you don't offer free airline ticket - don'tadvertise it and don't lie to your applicants. I want USAFIS Organization to honourtheir advertising and offer the free airline tickets to me and my wife as weare Green Card winners.
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