This is a complaint against Hit Web Design / Heritage Management / Heritage Web Solutions. I have been dealing with them for almost a year now with total and complete frustration. I have been lied to and misled by this company. I was promised to have this sensational, professional website set up for several hundred dollars. It has been months and months and my site is still not up to my satisfaction. Their turnaround time is awful because most of the people who work there are part timers who work at night or the wee hours of the morning. You can't get in touch with them and once you do they tell it will take up to 2 weeks to accomplish the edits. After months and months they just finally got my email up and running properly. When I request tech support I am constantly charged fees for work that is included in my contract and is already paid for. For example, one tech support person told me it would be best to synch my email with my Outlook which made sense to me. He said he would help me with it but I declined feeling I could do it myself. When I had trouble and called back they wanted to charge me a fee! I also paid them $300 for a new logo design. I had created one close to what I wanted with clip art but legally couldnt' use that. They were supposed to re-create it for me. All they did was make the colors a little lighter! This company runs on scams!!! DO NOT HIRE THEM!
And complaints WON'T GET YOU ANYWHERE! When I called to complain and requested ownership of my site so I can transfer it to a LEGITIMATE company, they proceeded to tell me that I would yet again, pay the rest of the years' fee. The rep basically told me that even thought the work was poor and turnover for edits was poor, it was ok for them not to abide by their side of the contract. I however, have to abide by mine. Then he refused to even give me his name so I could not even report him. Since this company refuses to act professionally and work to resolve this matter with me, even after I have contacted them several time. I have already filed numerous complaints with BBB, Attorney Generals Office as well as notifying my bank for back charge investigations. These people will steal your money!!
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