I'll make this short. After 6 weeks of waiting, I realised that they are not going to refund my money. Fortunately, it was only $37, but since I am unemployed, that would really come in handy. And it IS my money.
They are a ripoff, pure and simple. Replies to my weekly emails are automatically generated. They say they are having website problems and I can expect my money in 4-6 days. HAHAHA They said this several times.
I hope someone reads this and does not get suckered in as I did.
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