This report is about Benjamin Russell, sales representative for EXCEL Alarms. He knocked on my door one day and said that he was going to update my alarm system for FREE. I had an ADT system, that I was pretty happy with, but he convinced me and my husband that it was necessary for us to update it. We said that we had it for little over a year and our contract was for 60 months. But he insisted that he was with the company that made the parts so that we needed to update our system immediately and that he would take care of our previous contract and that we would still be paying the same monthly rate, so we did. So long story short, a month later we saw that we were still getting billed from ADT and now ALSO EXCEL alarms. It was too late to cancel either one without a penalty fee. The monthly rate billed from EXCEL was also $15 more a month than BENJAMIN RUSSELL said it would be. SO now, we are stuck paying either both bills or one very BIG cancellation fee.
Benjamin Russell is a short, receeding blonde hairline, blue eyed, and most-likely con artist MORMON from Utah, just like all the other kids that knocked on our doors in the past. He claimed to be an honest mormon. Nothing against Mormons, just this one.
So WATCH OUT for this scammer. His shirt he wears is white and says EXCEL ALARMS
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