I ordered a 15 day trial of the company's product Cylapril, I tried the trial product for 13 days and did not see any improvement in energy, etc. I called on Sept. 1 to cancel the automatic 3 month supply reorder. I also went an email cancellation message to their customer service group on Sept. 2, day #14 of the trial. I was given a company RMA # and was told that they had shipped out the unwanted additional product. I told them that I would return the unopened product by UPS. I heard back from the company telling met that I would have to wait 2 billing cycles for a refund. I replied by e-mail the following message - quot; Since the product has been returned to you unopened and you have kept the $129.28 that you have debited from my account since early September. I respectfully request that you return $129.28 immediately. I received the 15 day trial on 8/20, I called to cancel any further orders on September 1, emailed cancellation as well on September 2, both cancellations occurred before 15 days. It is not acceptable for you to wait 2 billing cycles to return my money especially since you have already received unopened product back from me."
This is my complaint, Sincerely, Marie Ross
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