The store we went to was Mattress Giant (Wells Rd store) in Orange park Florida.
We are very successful people and make great money and we don't take it lightly when some sleazy low life sales woman named KAT tries to steel it. This woman has issues.
To begin with, the entire experience was ridiculous and felt like we were dealing with a used car salesman.
Mattress giant is unscrupulous and cares about nothing but the "bottom line". However the people that work there know what they are getting into and quite frankly I think they love it. They like screwing people over. We went into several of the stores and everyone of the sales people looked like they hadn't taken a bath in days. They deal mostly with "used" mattress but we bought a new mattress.
From the delivery of the first mattress to trying to get the replacement, this Person and I use the word lightly, KAT (Kathryn) played games and tried to botch the entire purchase.
Mattress Giant has caller ID on their phones and they will also not answer the phone if they chose not to. Ie. If you've called to check status of your order or complain, they remember your number and will not answer the phone.
In the end, we got what we wanted because we are both in Customer Service and we know how to play games back to get what we want... It shouldn't be that way.
Buyer beware - Do not go to the Mattress Giant in Orange park. Kat, Don and their sleazy "regional manager" ART are all Sleazy, dishonest low lifes... And so is the entire Company.
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