I started the Massage Envy Wellness Program in April and understood that $49.00 would be drafted out of my checking account monthly.in January I realized I was not using this service like I thought I would when I initially signed up, but knew that I had pre-paid for massages that I would use later.
I cancelled my membership with Massage Envy - Ballantyne, Charlotte, NC on 03/30/09 with a representative at their front desk on the phone. At no time was I told I needed to fill out a form to cancel my membership. When I signed up for their so called Wellness Program it states that a person may cancel at anytime (this is also on the Massage Envy website). I was told that my membership would be cancelled over the phone.
In April 10 I noticed that another $49.00 was drafted from my account, so I called again and was told that I had to fill out paperwork. I asked for the paperwork to be faxed to me and I would complete and fax back. At no time was I told that I had until May 1 to use all my accrued massages (4).
Today, September 10, I called to get a massage. I was told that my account had been cancelled and that I did not have (4) massages. I was put on hold for approximately 15 minutes (apparently the person did not know the answer) and was then informed that I had only 30 days... To use all my massages or they were forfeited...
This place is a rip-off and actually they do not give good treatments anyway... Do not use this poor excuse for a so called professional massage therapy center.
0 comments