On 8/31/09, I rented a U-Haul trailer from this location in Ayer, MA. Since I did my reservation online, I was notified by Uhaul customer service via telephone that this location is the only one that has the trailer size I requested, so I went there.
When I went inside, I met the General Manager Andrea Chamberlain. Right from the beginning I was given an attitude. Long story short, instead of answering the few questions I had, she rudely pointed to the 1800 number to answer my questions, "As it's not my job to explain" she said.
She asked me if I had my license plate number, I said, "Nope, I don't, we can get it when we go outside if you want?" She snapped back, saying, "since you are not prepared, how about you go get it now." So I did.
Another highlight was when I asked her if the insurance that I was buying was going to cover a flat tire. She responded, "you're covered if any damage happens to trailer, like a dent or a scratch." I asked, "so does that mean it does cover a tire?" Then she put her pen down, looked at me and said once again, "Call the 1800 number, they can answer your questions, its their job."
That was just a piece of the pie of what in sued. Below is my positive part of the deal.
As for the drop off, today, 9/2/09, the associate there was very nice, friendly, caring and professional. It was a night and day difference between the two people. It ought to be the associate today being the manager and not Andrea.
I give the General Manager today a grade of F. As for the associate that helped me with the drop off, A I believe the associates name was Cherie. Cherie, if you read this, you really are a great associate and I hope that your boss understands your value to that organization.
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