In Oct I called the company to sign up for a new computer. They sent all the papers for me to send my information back to them. They told me I needed to make a $99.00 down payment and every other Tuesday they would debit my savings account for $69.96 until the debt was paid. If I made 6 consecutive payments, they said they would send me the computer.
In November, I still had not heard from them. I called and they told me I was to get a delivery date soon. They told me at that time, that Dell computer where on backorder and it would take another 6 weeks to fill my order.
I waited until December and called again. I have been paying every other week without fail all along. They said Dell had fallen behind on their orders and my new delivery date would be mid to late January. I protested and asked why such a delay. They said they don't ship computers in December because of the threat of theft in transit. I wanted a refund and they said I apparently signed a contract that stated I couldn't get a refund. I told them I had no such copy of any signatures and asked for them to fax me a copy.
I have been given several different shipping dates since I started this whole run around. The first one was 2/25/09, then it was 3/30/09 and then 4/14/09 and then once that 8 day window had expired I was told 5/4/09. You have to give them an 8 day window for delivery and they can't give you any tracking numbers until that 8 say window has expired. I've been given countless excuses and stall tactics. I've been calling every 10 days. The last call was made on Wednesday, 8/25/09. Again, I was simply told, they have nothing for me. I believe this company should be investigated. Someone, please help.
0 comments