My daughter got a quote from several moving companies, Statewide Van Lines was one of the best and seemed the most up front and honest. Wrong. She told them 3 bedroom, 2 bath, town home, one bedroom empty, just her and my grandson. Gave them a list of every piece of furniture, how much clothing and stuff she had, remember these people do this EVERY DAY and this is what they sent her...
THANK YOU FOR TAKING THE TIME TO FILL OUT THE INVENTORY LIST AND SEND IT TO ME ON-LINE. I up-dated your inventory list to include more boxes, so this estimate is much more accurate. My moving program estimated you have around 4,173 lbs. The new lowered rate i charge to go to las vegas, nv is $0.50 cents per pound. The final weight calculation will be done on the day of the move in accordance with proper dot regulations. THE ESTIMATE I AM PROVIDING HERE IS: 4,173 POUNDS X $0.50 =$2,086.50
As soon as he had most of it loaded the mover told her she had closer to 7400 POUNDS, or $3700!! That is almost twice as much! (He also asked her if she was paying with cash or credit). So, these people have no idea what they are doing if they can't estimate anywhere near the poundage!
It gets worse, the driver called her Saturday and told her he would be there Sunday or Monday whichever she preferred. She told them Monday. Monday comes and she gets a call from the same man (broken english), would she prefer Wednesday or Thursday, she asked what happened to today? He acted like he had no idea what she was talking about and even said someone else must have called her (not from the company) and WHAT WAS HER ADDRESS? She told him she would need a copy of the weight certificate and he said SHE WOULD HAVE TO GET IT FROM THE MAIN OFFICE (after she paid him CASH of course) She called the main office and they told her no, the driver would have it and yes it was more because she had more furniture than listed. She checked off every piece of furniture as they loaded it! Also he said they had twice the boxes than normal, NORMAL FOR WHOM? A single mother and 6 yr old who gave away most of their clothes and his toys to lighten the move? Every time my daughter tried to say something he rudely interrupted and YELLED at her, very different from the polite man who called to get her business.
Now my daughter is forced to give them the rest of her money and she will be left with $200 for her and her child until she starts working. I am certain if he shows up tomorrow he will not give her her household until she pays him in CASH the crazy amount they are now demanding. I also can't help but wonder if the driver will produce the weight certificate, even though the DOT requires they have it on them. A moving company who does this every day should be able to estimate MUCH MUCH better than this. Its almost TWICE the estimate! This is outrageous!
Oh, and the driver insisted on the phone - ONLY CASH! Only cash! But this is from the estimate also; WE ACCEPT ALL MAJOR CREDIT CARDS. You only pay 50% at the pick up location and then the balance of 50% at the destination.
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