While on Facebook one night I signed up for a trial offer of tea samples from this company for $2.00. On 7/28 they charged me the anticipated $2.00. Several days later, I recieved the package they had promised. The tea was AWFUL and I planned to contact them to cancel the subscription/membership prior to what I had read to be a 30 day trial period. On 8/3 I was charged $38.95 TWICE. On 8/7 I was charged $38.95 again which caused my account to be overdrawn resulting in a NSF fee charged by my bank of $25.00. I received two more packages of this awful tea on two consecutive days. I had to wait till the next day after the second package arrived to call their customer service number and when I called and complained that I had been charged twice on the 3rd, once on the 7th, wished to cancel the subscription/membership, and expected a full refund of all fees. Their customer service rep informed me that they had only charged me once, that there had been a declined charge on the 7th and that in order to prove to them that I had been charged twice on the 3rd, I would have to fax them a copy of my bank statement and then maybe they would refund the money from the second charge. I can only assume that since my account had been charged twice on the 3rd and once on the 7th, that the "declined" charge would have been a second charge on the 7th also. Thank God my bank declined the charge rather than paying it again. I continued to protest the charges and refused to send them my bank statement as I felt that was extremely risky due to identity theft issues. Their rep proceeded to hang up on me. I immediately contacted my bank, who has cancelled my card, and begun the process of disputing the charges. While they were checking my account that day the bank noticed that I had yet ANOTHER charge from these people for another $38.95 that was posted onto my account on 8/12. These charges have been from 3 to 5 days apart and even if their agreement is to charge and ship product every 7-14 days, they have overcharged and not lived up to their own agreement. These people should be put out of business!
0 comments