I am a retailer of a 60's music gift store & ordered some items from the company CrazeeDeals.com. On Tuesday 09 June. I received an e-mail on June 20th saying my item was shipped & delivered on the same day (Impossible). I e-mailed the owner & he said he would file an inquiry with usps & also send me the tracking number. I sent another e-mail a few days later & he said sorry they were on vacation. I waited & waited & by July 20th there was still no response so I asked him to refund my money. He would not answer any of my e-mails after that. He was also selling on Ebay, so I sent an e-mail through them to contact him. He replied, "your order was shipped 6/20, i will have to locate your tracking #, it is not so easy after 30 days". If he had done this back when I asked him to, it could have been over by then. I then sent an e-mail on July 27th which said, "You obviously have no desire to help me track my package. Please refund my money $63.32. I am going to contact The Better Business Bureau the usacomplaints.com & Federal Trade Commission website and file an FTC Consumer Complaint, if this isn't taken care of immediately". I then finally received a response that said, "ok i put a trace in with the post office. If it comes back not delivered, we will gladly refund you. I have been helping. If i give everyone there money back that claims they did not get there order we would be in trouble. There is a process to go thru with the post office". I replied "I realize there is a process to go through. I have a store myself & always have tracking for each package I mail out. You never did give me a tracking number & have promised to send it to me numerous times. Believe me, this has taken a lot of my time which I really can't afford to do". A few days later he sent this e-mail." Sorry i did not get back to you yesterday. I did not get to the post office till 5:00, unfortunately i got no answers they said it has been misrouted and can take up to 30 days. I am sorry i will post a refund for you". I still have not received my refund & e-mailed him today August 6th that said, "You said my package was misrouted and would post a refund. Where is it? Refund it to [email protected]. If I don't my receive refund of $63.32.By this evening, I am going to start the the consumer complaints filing process with the Better Business Bureau the usacomplaints.com, the Federal Trade Commission & the Cherry Hill Police Department's Chief Charlie Jones. You've already wasted enough of my time". He replied with, "you will have one once the post office gets back to me, open dispute with paypal if this a problem, i do not thin the ftc or the bbb or the cherry hill police care. I personally think you are a liar and are looking for free goods, if the post office says different than i will refund, otherwise stop annoying me and wait". I think I am getting the runaround. It has been over 2 months & It still isn't resolved. Please help me. Thank-you.
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