I had a similar story with Safilo. Bought Gucci glasses around $300 retail, and months later, one of the hinges broke. 2 eye stores I took the glasses to told me it's unrepairable and that those glasses were poorly made.
After PAYING Safilo to "evaluate" my glasses, they determined that they were not a manufacturer's defect, and they generously offered to sell me the same glasses at a "courtesy" discount of $169. A quick internet search found that this is the current retail price of these glasses anyway...
That's a good business model they have there. They collect free leads who obviously need product, and basically trying to sell them under the cover of offering a "warranty". What a sham.
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