A couple of weeks ago I was in dire need of some inexpensive color copies (a very large number of them) for project materials that I was compiling. I did an internet search, and to my delight, discovered this company Best Value Copy (http://www.bestvaluecopy.com/), with prices for color laser printing/copying that were so reasonable, it almost seemed too good to be true - 11 cents per page, as opposed to almost 70 cents at Kinkos. So I put in 3 orders.
It came back in the mail around four days later - and 2/3 of the order was incorrect. The pages were right, but for some reason the Best Value Copy printers emboldened random words and letters throughout the 120 pages on my biggest and most important of 3 orders. I double checked the original. Pdf document, and this was their mistake - not mine.
In the mean time, I discovered that I needed to make a minor revision in the page numbers, and so I needed to correct this and resubmit. But because Best Value had not done the initial copies right, I felt (and feel strongly) that they owed me a new set at no cost.
So I phoned them to try to rectify the situation and informed them of their error. The gentleman on the other end seemed to doubt that I was telling the truth and hesitated for a long time before agreeing that he would try to rectify the situation - he said, "I'll have to check with a supervisor before proceeding with this." He eventually agreed to grant me a new order sans cost, but only by submitting the original document that they had in their system - he adamantly refused to let me submit a new document. When I threw up my hands and said, "fine, I'd like you to do it right, resubmit and reship it to me, " he promised me that he would. Then, nothing arrived. They never reversed the charges on my account, and never gave me a new, corrected order. He informed me, during the course of the conversation, that their printers tend to embolden things randomly when given very large orders - it happens all the time - and this problem can't be helped.
11 cents a copy is indeed damned great, but not if the company doesn't have the wherewithal or the resources to fill orders correctly. Also, I found their attitude - their unwillingness to acknowledge and correct their own mistakes - completely disgusting.
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