I seldom utilize my Compass Bank CREDIT.in a touch, I applied it to get a $13.53 cost. The statement came, and that I settled it somewhat after dark thirty days due. They struck me having a $19 overdue charge. I named to request the late charge — that will be significantly more than the cost — be waived. They stated I'd to send the demand. I sent the demand, and stated I'd spend the present statement the moment I had been apprised of the challenge result. I subsequently obtained another statement demonstrating the preliminary overdue charge was waived, BUT, COMPASS CREDIT CHARGED ME ANOTHER LATE FEE OF $19 while my demand to renounce the first overdue charge was impending! These were conscious that I had been expecting the end result of the first demand to be able to deliver a precise quantity. I named Compass CREDIT today and was about the telephone for 1-hour, three minutes... Approved in the original consultant towards the ground boss Elaine (Al), then waited 18 units on her to locate a Solution Supervisor who couldn't be situated, after which used in Selections who stated she'd discover her boss. But that it had been "best" for me personally to pay for the $19 overdue charge & my existing costs. When I was slicing up my Compass CREDIT card (I'd never utilize it again with this specific type of customer support), I recommended they might have observed that I had been attempting to manage this in great religion — which receiving me another $19 overdue fee, when my cost was impending as a result of challenge concerning the unfairness of the initial overdue fee, produced no feeling.
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