Feb 3
In December, I bought two nightgowns at your shop in Eugene, Oregon for $40 with my Victoria’s Solution charge card. The worker needed to contact to obtain my bill number to ensure that I really could cost the things since I didn’t have my charge card with me.
After I hadn’t obtained the statement the following month, I named customer support to discover why. The client support consultant wasn’t significantly aid. She mentioned that my statement arrived via email. Since I have hadn’t obtained it via mail or every other method, I questioned her for my bill number to ensure that I really could spend it about the Victoria’s Solution site. She mentioned that she couldn’t provide me the amount within the telephone but I really could create a cost about the telephone for one more charge of $10. I didn’t wish to spend the extra charge, particularly since the stability of the consideration was just $40. Disappointed using the results of this discussion, I questioned her to possess her boss contact me. All I needed was a merchant account number or perhaps a statement using the bill number onto it to ensure that I really could create my cost. The boss never called me.
My entire life is rather busy. I’m a complete-time pupil, I perform part time, and I’m a mother-of three teenagers. I forgot about my statement. Last Sunday (January 30), their selections division approached me by telephone to I would like to understand my consideration was overdue. I attempted to describe to her what had occurred which I desired my bill amount to correct the problem. The only real help she'd to provide me was to cost me extra costs to ensure that I really could spend the cost online. I requested to consult with her boss within an energy to obtain this issue solved but that didn’t dome worthwhile. I attempted to describe the problem towards the boss and he or she told me she wasn’t likely to discussion who I talked with or other things with me. I requested to consult with her supervisor and he or she explained she couldn't assure he'd return my phone. Our reaction to which was bad. I had been livid at this time. You can’t assure your supervisor may return a customer’s phone? Are you joking? She put on me.
Since I never obtained a statement and my bill number wasn’t open to me within the telephone, I believe Victoria’s Solution might have created some type of work to assist me with this specific scenario without receiving me more income (perhaps they might have delivered me another statement after I named the very first time to inform them I hadn’t obtained one). Alternatively, I settled their organization $82 to get a $40 purchase.
Our credit rating demonstrates that I'm a sensible consumer. Before this event my credit score was 761. The reason being I consider my credit rating extremely seriously. Till this, I hadn’t had a late-payment in more than 10 years.
After I wrote to demand they take away the one month overdue tag from my credit history, they REJECTED declaring it wasn’t their problem.
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