I thought I was dealing with a reputable insurance company, (Not True) they are an insurance broker that signs you up. You are then pauned off to verious enitys that handle your actual claims. Such as for towing in my case to National Adjustment Bureau that handles the towing Claims and then there is a number for the actual repair of the vehicle. The first thing that happend at the dealer was I was told that I would have to pay for the repairs by the dealer because they would not accept payment because of bad experiences thay had with after market insurance companies. After contacting the proper facilitater ther dealer was told that they would only pay $ 63.00 per hr labor and the dealer labor rate was $ 80.00 and I was stuck for the remainder. So they agreed to pay $ 364.84 of a bill of $ 536.15. Then came the towing, the contract said towing up to 15 miles was free, however a second paragraph said if you contract for the service yourself, which I had done because of the long hold ime on the phone, they only pay $100.00 towing and $50.00 for other services such as motel stay or rental car. The person I talked with said they would only pay $ 50.00 towing and when I read her the actual paragraph from the contract she said to send a copy of the contract along with the claim form.
I plan on canceling this policy as soon as possible. (Too many ways to get out of paying claims)
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