IRecently purchased a metal and chain for my husband for Fathers Day. I have purchased there in the past when it was Christen Bernard Jewelers and dealt with the store manager, Jake. Jake had to order the necklace for me from a catalogue since it was just christening season and they were sold out. I bought the necklace and was told up front that if he didn't like it we could return the necklace with no problem. I was also admiring a pair of earrings that were aprox 9,000.00 that he said he could give me a good deal on. I went home that night and told my husband about the earrings that I wanted. I went back later that week to pick up the necklace and when Fathers Day came I gave it to him. He did not like it at all, he said it looked like it was for a child and not a man, not to mention the chain was much too thin. I said no problem we would return it.
I went back to the store to find the owner herself would not take back the necklace and would only give me store credit. I told her the manger Jake said I could return the necklace and she then informed me that he was fired for doing exactly that. She did not want to stand by what her manager had promised and I just had to deal with it. The owner also did not care that I was going to purchase these earrings from her store, almost like my business didn't matter to her. I guess business is really great in this recession!!! So I got my earrings from the diamond district instead and Marie Richards Jewelers lost a customer and several thousand dollars in new business this week. I would never recommend going there, they really have no customer relation skills nor do they care about new business. Good luck to Marie Richards in Walt Whitman Mall.
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