I, too, thought I was done with Firstline Security. On June 1 I received a letter from "Alarm Services" stating they are going to start billing forward with the authority from John Atkinson, CFO, Firstline Security, Inc., starting June and collecting on open contracts with Firstline Security. There is no address under the heading with their name, only a phone # to call and update you billing information. Don't give them any of your billing information.
Firstline Security did not have the proper permits to solicit selling home security alarms in the State of California back in 2007 until they went bankrupt on January 25, Chapter 11. I got duped into changing my monitoring service from ADT to SAI by some quick talking college students. The very next day Firstline Security college students swarmed and enticed me away from SAI with an even lower monthly billing and swayed me to go with Firstline. I was one of the lucky customers after reading all the billing horror stories other customers had. I did not give them a credit card/debit card number. They were to strickly bill to my address, no debit deductions.
After a several months of not receiving a bill, I called many times and was put on hold for up to 10 minutes at a time. When someone finally would come on line they would "tell" me to hold and then I'd be there for another 5-10 mintues again. I was furious. The customer service people were rude, rude, rude. All I could get out of them was that the bill will be coming soon. I never could find who the monitoring service company was, no one could tell me, the rude people would tell me to contact my sales reprentative. I did and they would never call me back. The only answering phone # I had was 866-434-7785.
In October, a salesman (David) with Firstline Security did call me and said he was going to send me a trail wireless internet service for 30 days. Did not receive.in December, he called in again feeling so bad and promised to send again, did not receive.By early January, I heard rumors of Firstline Security going Chapter 11 and started making phone calls. I called numerous, numerous, numerous times and left messages galore to call me. Never did I hear back from Firstline Security until May 6 when I received the wireless internet connection box in the mail. I refused it and sent back.
Now, June 1, 1-1/2 years later I received this letter in the mail from ALARM SERVICES that they will be billing from June on for monitoring services. They want $371.00 to end the contract or keep billing for the final 1 year of the 36 month contract with Firstline Security. I spoke to Shannon with Alarm Services (1-866-477-7738). She told me to send a written letter to document the cancellation date along with copies of my written contract. I will send them only a copy of their letter with my cancellation notice only.
If you were a customer with Firstline Security, you will be receiving a letter. Please stop these people from further ruining more peoples lives in these hard egonomic times. File a complaint against Alarm Services and Firstline Security for breach of their contract to protect me/you/us for the last 2 years. I went back to ADT in April. That is how I found out my alarm system was not hooked up properly and if there had been an emergency no one would have been notified anyway.
Write - Edmond G. Brown Jr., CA State Attorney General with a consumer complaint.
I read Sandy, Utah comments and learned that Alarm Services is also known as Alarm Traders which I did not know. Thank you Sandy for more information update. Write the BBB, write your State Attorney General. Write everyone about what bad business dealing these people are from Alarm Services and Firstline Security Inc.
If you need information on Alarm Services their address is 99 Pine St., 3rd Floor, Albany, NY 12207. Talk with Shannon.
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