I'm still dealing with this "company". And will try to make story short. At this point have paid them close to $5000.00.
Rented-2 recliners/1 36"tv in 4- May needed refrigerator so fool that I was, rented 25.5c. F. Frig.
Frig arrived with only 1 shelf and 1 drawer in refrig area.
Upon my complaint they "ordered" items needed, it took four (4) weeks to get them. They also told me the frig was only rented out for a 1 month prior rental and it was "brand new". Once they got it to my home - you would not believe the dents bumps and scrapes, I told them about it - they told me "well, they were already there, you just couldn't see them with the lighting in the store."
About a month after delivery, the ice maker stopped working - called them. It took 3 weeks to get a working ice maker. (by the way when frig was delivered-they
didn't even know how to connect the ice maker-and it didn't have the valve/pump to connect with) We bought the part and had it installed. OK so we have a working refrigerator again.
I made my payments on a monthly basis-$429 a pop-In July I became ill (kidney disease and diabetes) and had problems making payments-I started running late, but managed to make the payments. Since 7/02 I have had dialysis, kidney transplant, and lost my husband-I'm back to dialysis 'cause the other Kidney is not functioning properly.
Four weeks ago as of 5/8/03 The ice maker has not worked (yes again) I still run late making pmts, but make them late fees.
I've been told xxx was going to call to set up repair, never happened-then It would be repaired when payment was made-I make a payment - then told we have ordered the part-they were told four weeks ago it was the valve/pump-well, they sent just the ice maker. Was told when you make a pmt we will order the part.
The part costs less than $20.00 to buy. Well, made pmt SO WHERE IS THE PART. I'm having to buy ice daily and do use a lot.
I'm late with payment-their calls are harrassing and unending.including threatening to pick up merchadise-I have too much money into it and can't afford to loose that either.
No matter how hard it is, I've managed to make payments even though they may have been late. Plus the fact that I'm paying for a refrigerator that is not in complete working order-
They have said they were going to pick up the TV and Recliners today between 2 & 3 P.M.- (NOT THE REFRIGERATOR-DO YOU SUPPOSE THEY ARE BEING GENEROUS OR BECAUSE IT ISN'T WORKING COMPLETELY)
I am filing with the attorney generals office today under the Colorado Consumer Protection Act. If any one has any comments please do so. Hope someone can help.
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