I've been a faithful DirectTV client for nearly five years. I recently bought an HDTV and on December 22 requested DirectTV HDVR support and obtained an installment day of January 27. Our charge card was quickly billed on December 23. On January 27, a specialist from Halstead Communications found my home and advised me he didn't possess a hierarchy long enough to achieve my top (that will be three reports up). Within the decades I've existed in my own home, none of the different roofers, chimney sweeps, and two prior DirectTV contractors who've needed to increase to my top ever endured an issue with rising to my top or informed me that my top was especially difficult to entry.
After about 45 units about the telephone with DirectTV along with a many unhelpful boss at Halstead I had been informed the next installment day was April 21. The specialist explained that I really could re schedule for that April 21 day, get the purchase quantity and he'd return 24 hours later using the hierarchy easily settled him $150. I'd, and also have, no-interest in spending Halstead "underneath the desk" to get a support DirectTV statements is free for current clients. I stuck a complaint using the Better Business Institution against DirectTV and obtained an email towards the impact that DirectTV had "set" the arrangement issue.
Hope springs eternal therefore I re scheduled for Friday, February 15 and informed the installment division to create a observe that the specialist will have to provide a 40-foot ladder. I obtained a $50 refund from DirectTV for my problems. On February 15, a specialist and his assistant from Halstead Communications and quickly determined their hierarchy wasn't long enough also it was also harmful to increase to my top. I named the installation division at DirectTV who requested to talk to the specialist and informed him he had a need to do the installation — particularly since I have had obtained your day down for that installation. The specialist reported about not attempting to increase on the top, went back again to his truck together with his assistant, spoke to somebody on his mobile phone for fifteen minutes after which sped down. DirectTV assured me that Halstead might deliver somebody back out. Halstead didn't and advised me the next installment day could be March 21. After more grievances to DirectTV I wrested a tentative contract from their store to locate my very own specialist plus they might provide me $100 toward the installation. Additionally, the client support consultant at DirectTV recommended that since I'd reported to DirectTV about Halstead Conversationis conduct the specialists could be prone to harm the gear.
Unusually at about 6:30 pm on February 15, an extremely apologetic Yeast from Halstead Communications named me to plead for another opportunity to deploy the machine I'd initially requested on December 22. She assured somebody might seriously Friday, February 16. Since I have hadn't involved another specialist, I decided to provide Halstead yet another opportunity — and chose to consider a later date down. On February 16, a technology and his assistant arrived to my home and quickly explained that my top was excessive for them — despite the fact that they'd a 40-foot ladder. They ignored the truth that a DirectTV dish had been located on my top by informing me that Halstead doesn't give sufficient gear. Before running, the technology educated me that I'd obtain a phone to re schedule. Once the phone arrived, I stated I needed nothing more related to Halstead Communications. Halstead's reaction was to express sorry and specific shock that used to do not need to instantly re schedule — I've no-interest in providing Halstead another chance to spend another holiday time for me personally.
I'm currently discovering having FIOS TV mounted and ditching DirectTV and Halstead Communications permanently...
Caveat emptor!!
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