I contacted Triple K Fence (TKF) the day after our fence was built to request a replacement for a few boards that had holes-large splinters. Lisa took my information and said that my sales person Korry would get back to us but no one ever did.in early May my husband pointed out that one of our main boards was bowing badly and should be addressed. I called TKF and Lisa took down my information and asked me to mark the fence and someone would be out in a week, a month later no on ever came or called. On May 5th I called and again spoke with Lisa and asked to speak with a manager, no one was available so Lisa took my contact information and said someone would call, no one ever did. On May 7th I called and spoke with a woman who identified herself as a manager. This person would not give me her name but her voice is the same as on the answering machine. The woman was rude, she spoke over me and when I tried to explain my dissatisfaction she hung the phone up on me. When I called back I was put on hold and then a man named Bob picked up the phone and said, "You need to get a life and stop calling here with this bulls*t. Their are bigger problems in life than a fence that needs repairing so just get a life and don't call here no more with this bulls*t. Someone will be out to handle this soon, end of story." Then he hung the phone up. During the conversation he also told me that if they (TKF) knew before built my fence, that I would call them with this bulls*t, they would have sent me my money back. His language was abusive and I felt threatened by it and his tone. I was shocked and dumbfounded to be treated in such a manner by a reputable local company. Then I started talking to people about the situation and found another lady that had a similar experience. People need to know that Triple K Fence is quick to do estimates, build a substandard fence in a day with possible illegal workers and are then slow to respond to request for repairs and use extremely abusive language towards their customers.
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