Usacomplaints.com » Shops, Products, Services » Complaint / Review: Gaggia Carezza - Poor customer service. #454300

Complaint / Review
Gaggia Carezza
Poor customer service

In December I purchased a Gaggia Carezza espresso coffee machine. After I started utilizing the coffee maker it appeared to perform good, but within 30 days it smashed down once the vapor system failed. I got it for your approved company shop, Equipment Income and Support and 840 Folsom St. SF California 94107

415 777-5144.

After fourteen days within the shop, they changed a thermostat. The brand new change didn't complement another two changes, however it did perform correctly for some time.in April of the year, again the vapor system failed. I got it right down to the exact same repair center again. I quit if to get a week and also the fix guy stated there is not a problem with it. I subsequently got some caffeine right down to the store and confirmed Mai the way the device didn't function correctly. I told him this device was a "orange" and he decided it possibly was, but stated he'd need to restore it anyways. He explained he'd purchase both a brand new water thermostat and coffee thermostat. Over 30 days later, I'm still awaiting the equipment to become fixed because of the disappointment of one's organization to deliver the components.

While you could envision, my spouse and that I are frustrated. We'd a rinky-dink Krups coffee machine that worked very well for 8 years after which chose to update towards the renowned Gaggia with one of these terrible outcomes. I've spent hours of my period calling your fix company, telling them to check on on the improvement of the components and fix to no avail. Rick at Appliance Sales and Support today understands my title, quantity and speech by center. It has to prevent along with you living as much as Gaggia's status for quality and customer support. I'd like for you really to substitute my device having a fresh one which operates. I'm fed up with waiting for Godot.

Please address this severe client criticism at your earliest convenience.


Offender: Gaggia Carezza

Country: USA

Category: Shops, Products, Services

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