I purchased a double sofa recliner in Nov 99 and purchased the 5 year extended warranty.in December 02 a spring started showing through one of the seats. I called customer service. Service tech came and inspected problem. He removed broken spring and order a new seat for that portion of the sofa. New seat arrived and Service tech replaced old seat with the new one. A month later I noticed that the material on the new seat was separating on top. I called the customer service department and reported the problem. I was told that the material was not covered under the warranty. I tried to explain that it was the new portion of the sofa... I was told that the material was not covered under the warranty. I asked what I should do... I was told that the material was not covered under the warranty. I asked if I he thought contacting the manufacturing would do any good... I was told that the material was not covered under the warranty. Evidently this is the only sentenace he knows. Bottom line is I wish I had never had the part replaced. I will never purchase furniture from Rhode Furniture again, nor will I purchase that Berkline brand of furniture again. They do not stand behind their products. Sandra 63074, Missouri
U.S.A.
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