Complaint Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Consumer complaints discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Complaint Verified. Part of complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
Stated improvements from the company.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of consumer complaints's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about complaint Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow complaint to contact every client who filed a complaint so they can make things right with them.in order to confirm that the complaints were resolved, complaint is copied on all responses so we can insure that the member business did right by their customer..
Now to the original report that was filed
APX Alarm Buyer Beware of Company Salesmen's Misrepresentation Tactics in Florida Provo Utah
Salesman came to the door offering a free home security system for displaying a sign in our front yard. We asked what the catch was. He said no catch, we were chosen randomly to participate in an advertisement campaign. The only obligation would be to keep the sign displayed as long as we had the security system. That's how he got in the front door.
He placed a telephone call and within minutes a man with tools and equipment began installing the system. (The sensors fell off the windows within a week).
He began talking about the alarm service. He said that the system would be removed if we decided to cancel the alarm service. He said the amount of money we would save on our homeowners insurance would pay for the service. Untrue, the insure company only gave us $161.00 credit. We were told the service was to be for a year. Untrue, the fine print of the contract indeed said 60 months.
We have had several power outages whereas the alarm company made no attempt to contact us.
We were never told that we would have to obtain a permit from the local authorities to use the service before signing the contract. There is a recurring annual fee for the permit.
Called the company to cancel the service since the equipment didn't work anyway and they weren't responding when they should have been. To our surprise they said we must pay the full amount remaining of a 5 year contract to cancel or declare bankruptcy.
AliceLehigh Acres, Florida
U.S.A.
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