I ordered a considerable pairs of havaianas flip flops from them and paid thru bank wire transfer on October 14 (US$ 1869.95). After a week or two of waiting they claimed that the transfer has not been received by them. My next course of action was to do a bank wire reversal since it is taking too long for them to receive the fund and it was then that I have read some negative comment (s) about their company. The reversal didnt push through because their bank said it is only them (Shop Flip Flops) that can authorize the reversal since the fund was already received by them (this is when they replied to me that they have received the transfer), and their bank hold the fund for 120 days as they have claimed (they earlier said that it was on hold for 90 days, hmmm... Which is which?). I have filed it on BBB and they said that they will contact their bank to release the funds to me, but that was last March 26 and still no refund in sight and not even an email as I have emailed them on a regular basis.
Tina
Binangonan
Philippines
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