We have boarded with Heidelberg in the past with no incident.in September we boarded my Mother-in-law's 10 year old Corgie mix. She has been boarded many times before, but never with Heidleberg. While there, the employes cliped her nails 2 days prior to our picking her up (we had asked them not to clip her nails til the morning that we were to pick her up). That night she managed to escape from the unlocked pin that she was being kept in. Keep in mind this was a 40 lbs dog. The owner called us after they realized that she had been missing for almost an hour. When we arived to help look for her, the owner had his dog with him (to help look for our dog). We asked him to put his dog away that it was not helping, he refused. He just kept asking if she would find her way home. We told him no, since she had just moved here from NY. After 20 min, the owner and staff quit looking for the lost dog and stated that they would start again after 9am the next morning. Our dog was found by us the next morrning before 9 am. She had been run over many times on Riely Fuzzle. We had to call Heidleberg to let them know. They denied any responsiblity stating that this 10 year old dog climed the fence. They wouldn't even pay for her disposal. I would never board with them again.
Mm20
spring, Texas
U.S.A.
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