I went to their salon today to have a pedicure done. The nail technician did a good job with the spa with regards to scrubbing my feet and legs but not with the pedicure itself. She only removed the previous nail polish and buffed my nails. When she was about to apply the nail polish, I told her (for the 3rd time) to cut my nails and at least clean the sides of the nail. She is Vietnamese and probably does not understand English well so when the American owner Gordon Brown caame by, I told him what I was trying to explain to the lady.instead of explaining to her, he told me that I had a bad case of nail fungus (which I don't) and that the nail tech already scraped and my nails could not be cleaned any further. Now I have my nails done regularly and I know what clean nails should look like. She did not even file my nails straight. I told the owner I would just pay for the spa and have my nails done somewhere else if he can't find someone who can do it properly. He said, "No, I want you to leave. Don't come back." Then he asked me to pay $29 for it, which is the amount including the nail cleaning and polish. I do not agree paying full price for a service I was unhappy about and he said just pay $20 which I think was still unfair. I wouldn't have minded if he was good-mannered, as I was a customer. I've had my nails done in this salon before when the previous manager was Vietnamese and have not had any issue, nor when I have it done in other salons. I guess this owner is new and he does not know how to address a customer's needs. He was not even apologetic nor offered a way to have this reconciled. Really poor customer service.
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