Usacomplaints.com » Shops, Products, Services » Complaint / Review: Higher One - For the past 6 - 8 wks I have not been able to access my account online. #442846

Complaint / Review
Higher One
For the past 6 - 8 wks I have not been able to access my account online

I'm a non traditional scholar at UWG. Our college started utilizing Greater One within the Spring of 2004.in the beginning, it appeared really useful. Discounts have now been provided prior to the day anticipated every time. I thought that I'd go right ahead and purchase inspections and improve my funds with one account. Which was a large error! For that previous 6 - 8 wks I've not had the opportunity to gain access to my bill online. I approached customer support on two different occasions and described the issue that I had been experiencing. I had been guaranteed they might consider it and that I never got any feedback. My partner offered me a check to cover-all of our expenses out-of his consideration because he'd be outoftown. I shipped my deposit in (overnight) and that I shipped my expenses out aswell. Following a couple more months previous, I had been nevertheless not able to access my bill online and so I eventually visited Auxiliary Solutions on-campus to obtain some help. They approached Greater One and we got my entry all straightened out. I published a statement instantly -and that I was totally discouraged using what I came across. Our deposit was published on November 22nd. Two inspections arrived because evening and were compensated, however they additionally charged me inadequate funds charge. Actually I'd ample cash open to protect these inspections. Along with this it had beennot before next business-day (23rd) they delivered my check and acknowledged my bill back for that check quantity. The cash was there-but they charged me a charge and also the following day delivered the check and acknowledged my bill back... What is up with that? Your day after my deposit was published (23rd), all of the additional inspections arrived in plus they did the same. They confirmed spending these inspections, billed insuffienent resources; it had beennot before following evening they delivered the checks and acknowledged my bill back for that check quantities they did'nt spend. Again, my stability was significantly more than adequate to protect this! My partner examined the day the resources were taken off his consideration, which was about the 24th - your day they "delivered" all of the inspections I published to pay for my expenses. Not just did they handle my deposit as though it had beennot there about the 22nd, they extended to come back inspections once they had previously obtained the resources from my partners consideration!!! It has been a spiraling period since that time. Today my bill is within the damaging. Altogether, by recently, I've gathered 10 insuffiecent account costs totalling $320! And of course the costs in the retailers that thier checks declined. I approached customer support and explained patiently the problem. They sent my back and stated they'd credit my bill back for just four of these. I named them back and described which was not appropriate. They're taking my cash and getting holiday from my loved ones!!! What nerve!!


Offender: Higher One

Country: USA

Category: Shops, Products, Services

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