I received a charge on my Verizon bill labeled: "$13.41 collect call from Delray Beach, FL" for December 17.
I do not know anyone in Delray Beach, Florida, so there is no way I would accept a collect call from there. I called Verizon to dispute the charge and was informed that I would have to contact ZDPI. This answer was pretty lame, in my humble opinion, because I did not authorize Verizon to bill me for third party carriers but I contact ZDPI as instructed, via the internet (the only method available.)
The answer I received from ZDPI was that their company aggregates records for other service providers and they cannot issue a credit as they were billing Verizon for a service provided by American Roaming Net!
Currently, Verizon continues to bill me a late fee each month AND continues to carry the charge. Apparently, I have to call every 90 days and re-submit my protest.
What a scam! Verizon insists they cannot remove the charge; ZDPI declares the same thing! Meanwhile, I am the victim, who never authorized the charge in the first place, but has to spend endless hours on the phone or following up by email protesting fraudulent charges. How can it be LEGAL for Verizon to charge for a company who charges for another company, whom I never contracted with in the first place???
Becky
Land O Lakes, Florida
U.S.A.
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