I bought a BFG 260 GTX Maxcore OCX (the main one with 216 processors) video card on ebay from Atlanta Community Technologies Inc. (henceforth to become accordingly named "ANTI") on 11/29/08 to create a set using the card I currently had in my own situation. The brand new card came 12/02/08 and everything seemed great. I included the card to my program but GPU Z recognized it as having a primary pace of 590Mhz once the OCX is meant to become manufacturer-overclocked to 655Mhz. I enjoyed around using the card, changing it with my additional card (which GPU-Z usually study as 655Mhz) and attempting various bodily designs to determine if GPU-Z was incorrect. No real matter what I did so the card however read as 590Mhz. Therefore essentially they (fraudulently?) sent me a movie card of reduced worth than what I purchased.
I approached ANTI on 12/12/08 for an RMA number and so I might return the movie card to get a return. I delivered them the movie card on 12/15/08 and also have authorized USPS verification of shipping on 12/17/08. The RMA notice believed to permit 6 months for running, etc. I approached ANTI via customer support telephone number (877-293-9797) late in Dec (think it had been 12/29/08) to confirm standing. I had been informed "our methods do not display something obtained, we will deliver a contact towards the factory and have them to consider it. Contact us in per week".
I called again on Mon (1/05/09) to check out up and got basically the same concept. At this stage I began obtaining a negative experience about that, and so I also deliver a contact for their customer support handle. I acquired an answer from their store 24 hours later (1/06/09) stating
Thanks for supplying these details.
I've submitted these details towards the factory supervisor to confirm the standing of one's return.
I'll react by having an result in 1-2 business days.
Thanks for the patience.
Michelle
The Assistance Group at ANTOnline.com
Despite her guarantee, I never noticed from Michelle again.
I again called on 1/12/09 and obtain the same kind of tale - "We Are focusing on it, let's examine again with factory supervisor." Actually, this is not actually concerning the reimbursement - I am simply asking them to verify they will have actually got the card! Per month after USPS provides it plus they NEVERTHELESS cannot verify they got it. Anything is not the following. Today I am actually angry so I-file an "Original State" with Paypal. After steaming about this for 10 moments, I recorded back onto Paypal and improved the First State to some "Challenge".
On 1/16/09 I'd really a informative trade with anti-customer support to determine what is happening. They explained "a cost was designed to your Paypal account recently". I am considering "great, that Paypal truly visited bat for me". Simply adhering to a impression I request ANTI the $ quantity of the cost. However the customer support representative claims "We have no idea that info" and "it's going to have a couple of days at Paypal before you begin to see the cash struck your consideration".
Hmmmm, my devices are discovering anything not appearing proper. I tested my online Paypal account and find out no exercise. I named Paypal to determine when they may verify the "a few times" bit. However the Paypal consultant I get claims "we observe funds immediately - there's no "times" of running".
I called my by-today close friend at anti-customer support (in my opinion I talked towards the same repetition every time). ANTI demands Paypal is incorrect, however likewise claims they cannot tell me the quantity of the cost. I request to talk to somebody who may inform me, but I am informed "no body below may let you know just how much it had been". I have never heard about customer support acting in this way. After I comfortably request to talk to a boss, the ANTI repetition returns the point to express "you submitted a challenge with Paypal, we are not likely to talk to you anymore, just Paypal, possess a good evening" and *CLICK* weighs on me.
Wow, I'venot undergone support this poor in quite a long time.
Paypal required about five months to declare my USPS verification number was wrong. I expected them to recheck when I understood it had been proper, after which it got them another fourteen days to inform me they could not help me. After I initially approached them - mid-January - they explained to deliver them back again to the vendoris authorized address. I'd RMAed the card per month just before that and so I could not match their needs. They stated they cannot monitor a cargo designed to every other handle. I have since voiced to some customer support supervisor at Paypal who claims he cannot connect the factory tackle towards the ANTI tackle they've for that online vendor. Paypal did give me a contact where I will more attract their "government reaction" group. I am fed up with Paypal messing me-too, therefore I named my charge card business. They stated deliver us your encouraging documents, we will examine. Meanwhile we will provide you with a short-term credit for that pruchase. Whoa. Uncover truly "gets" customer support.
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