Initially, when we were planning the move, they were great. Brian gave us a special deal because a friend referred us. Every call/e-mail was returned in 48 hrs. Once the movers showed up, the experience changed. First of all, they ran out of blankets. The movers actually discussed going back to get some more and decided against it. Secondly, they decided against using the couch cover Brian advised us to buy. My husband decided to get the extra insurance - from which we are still waiting to get reimbursement.
We moved from IL to CT and when our stuff arrived, I actually cried. We had two dressers and both of them ended up with busted drawers. Our couch got a big, black stain. One bookcase had a leg and shelf cracked into two pieces. A bedside table my grandfather made had a massive gouge in it - one of the pieces of furniture they decided not to wrap once they ran out of blankets. My grandfather is a woodworker and he said it is too deep to sand out. They broke a fan, broke the computer tray on my desk, and scratched 2 other wooden pieces of furniture. This was my first big move, so I'm not really experienced at packing. I packed all my china and breakables myself. Everything I packed made it without a problem - save one chipped tea cup. I felt reassured that having them pack our furniture was a good move. But almost everything we payed them to pack came back to us damaged.
The worst thing is that once we paid the movers (by the way - they want the money before they unpack and show you the damage) we NEVER heard back from them. It seems like they used caller I.D. To screen their calls. We called and e-mailed to every number we could find. We have yet to hear back from anyone. We left messages that have never been returned. They're scam artists that know exactly what to say to get your service. Getting the extra insurance does you no good. If they destroy a bookcase that you spent 150 dollars on, you get 15$ back.
Terrible experience!!
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