I tried to purchase Gravity-defyer shoes online from Gadget Universe. I purchased the shoes Jan 30. My order number is W00000080000, I also paid to have them UPS on a three day shipping. After the first week I called the customer service to be told they were changing to a new computer system and the shoes should be shipping that day.
The next week no shoes and customer service says they just had inventory so the shoes are shipping today. This went on for two more weeks. The shoes I purchased were on closeout special and the total cost of my order was $86.90. When the shoes finally arrived a month late I had been charged the full price of $146.00, they were also the wrong size. I ordered 11.5 the invoice said 11.5 but I recieved 8.5.
The company took one month to ship, they shipped the wrong product and they overcharged me.in the whole process they failed the entire transacation.
I called customer service, they apologized, they said they would ship me a new ups level in 6-8 business days, then ship me new shoes after they recieve the wrong shoes. Also they would try right away to fix the overcharge.
I went to the UPS Store right away and shipped the shoes back. The overcharge was fixed the next day. Today 03/01/09 I see my bank account has been charged $146.95 again. I have never seen a company make so many mistakes. This is why shopping on the interent is difficult unless it's amazon. I will be contacting customer service tommorow morning, if this isn't fixed ASAP then I call my Attorney General.
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