We moved with Bekins Van Lines in October... And our move was a nightmare!
The packers and loaders broke or damaged a number of large furniture pieces and several small items before we even left Missouri. But we figured it was no big deal since we purchased the "for all it's worth" insurance coverage and assumed the damages, which totaled $2,734.33 would be replaced, repaired, and/or we would be compensated, as was written in our agreement with them. Boy were we wrong!!!
Not only have they not settled the claim, they don't even have the business integrity to return our numerous calls, letters, and faxes. Most of the time we are put on hold for extended periods of time (47 minutes was one memorable time), other times we were consistently diconnected and when we called back we get a recording. And no surprise... None of our letters or faxes have been responded to either.
It wasn't until we hired an attorney, that she was able to get a miraculous answer regarding our claim. Our attorney was told that our broken items had been repaired and they had a check paid to D&D Restoration to prove it. Well, we have pictures and video of our broken items... And well if thats not proof enough... We physically have the items still in our possession... Broken and still not repaired, but this didn't matter to Bekins.
Bekins did attempt to send us a check for $177.00, to cover the missing and "non-repairable" items, but to date Bekins still refuses to settle the remainder of our claim for the broken items. Plus, despite our (myself and my attorney's) continued telephone calls, letters, and faxes, Bekins Claims department still refuses to respond.
If you are moving, you would be smart NOT to do busniess with Bekins Van Lines; their packers and movers are untrained amatures; their corporate offices and claims departments are so ridiculously unprofessional, it amazes me they are still in business; and Beknis fails to stand by their contractual claims agreement with the customer. I have moved with several moving companies over the past 20 years and Bekins is the worst!!
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