I had a problem with the store that is in my local Mall. We all laughed and had a good time until i noticed a defect in the merchandise and wanted a discount. The Manager wouldn't give me a discount on the defective merchandise and told the guy selling them to me f&*k No! When i called the 888 number on the back of receipt, they told me they needed to call the store and verify what i said. When coming back to the phone the C/s rep said that i could lodge a complaint but it would go no where because the manager said i made a derogatory statement to the female employee. I was with my nephew and we were joking but not about this female employee. I made the statement that my wife bough the shoes i was wearing and i needed a beautiful woman to dress me. If this was derogatory, then she needs sexual harassment classes. When the C/s rep told me this, i was livid as i knew i didn't say anything. The C/s told me it is the Policy of Finish Line to get both sides of the story and see who is lying. This in my eyes is a conflict of interest since it's the stores word versus mine. The next day i called the Store Manager who said he "chatted" with the employees that worked that night and they confirmed that "we did say derogatory things to the female employee who verified this." this is astonishing since no one can tell me what i said and no one but the manager demonstrated odd behavior that would resemble anything wrong. The Manager said, it's not their policy to engage hostile or derogatory people.
So, i supposedly said something, the manager never said anything to me about it. The female employee never said anything about it! The employee who sold me the shoes made more of a derogatory statement than i did because i took a second look and and he said, "yeah we all look at that and want that". My biggest problem is The Finish Line is taking the Customer out of Customer Service by not living up to the age old standard that, the customer is ALWAYS right! They chose to tell me on the phone that my word against the store did not match making me the liar! So, my nephew and i are liars! The store couldn't/wouldn't be covering their teenage butts in a recession now would they? The customer service people told me that it looks like you're lying, sir! What a company, i'm going to be taking my business to Foot Locker!
0 comments