I had purchased a small pendant through Proxibid's auction from a company called Bunach Auctioneering that was advertised as being 14k gold. When I received the pendant, I was very dismayed to find that it was cheap gold colored plastic, not even gold plated.
Thinking that Proxibid would stand behind what they advertised, I called them and spoke to a Tom Clark. He basically said too bad, you bought it, you are stuck with it. I could not believe they would not stand behind what they advertised. Numerous emails went back and forth between Proxibid and myself and I even wrote a letter to the President of Proxibid and never heard back from him.
I contacted my bank and they said to send the pendant back, certified mail and they would reverse the charges off my credit card. I did this and charges were reversed.
I thought all was over, boy was I wrong. I started getting emails from Tom Clark stating that if I did not pay for the pendant plus penalties they were going to file with a collection agency.
Here is an email from Tom Clark:
I strongly recommend that you make payment arrangements for the full amount plus penalties ASAP. Delaying payment can impact your credit histories for years moving forward.
Best,
Tom Clark
I sent emails and letters back and eventually called Tom Clark. He was very sarcastic and rude and laughed and me and said they would ruin my credit if I did not pay for the pendant along with the penalties. I told him I was not going to pay for a cheap piece of plastic that was falsely advertised as being 24 kt gold, and besides, I had already returned it.
Eventually, I started getting letters from collection agencies stating that Proxibid was the creditor and I owed them the money. I ended up filing complaints against Proxibid with Nebraska's Attorney General and also the Better Business Bureau of Nebraska. If you go on the BBB's web-site for Omaha, you will see they have numerous complaints filed against them.
I would strongly advise anyone from purchasing anything through Proxibid. Unlike Ebay, you cannot see the ratings of their sellers. Their sellers pay Proxibid to advertise their items on Proxibid.com. I found out later that the sellers can rate you, the buyer, and other sellers can blackball you if they don't like your rating. But you, the buyer, cannot rate the sellers; how unfair.
My advice is to stay with Ebay where buyers can rate the sellers. Hopefully no one else has to go through what I went through. What a nightmare over a little plastic pendant.
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