I found a certain phone number on my bill repeated over and over (777-000-0001), so my husband went out to the local Verizon store to ask them about it. This number was partly the reason that we went over our minutes this one month (December).
They told my husband that whenever a person sends or receives a picture text message it uses minutes on the phone part of the account under the above number.
I pay $10.00 extra a month to have unlimited picture and video messaging. Verizon NEVER told us that even though I pay $10.00 a month for unlimited messaging, that the company still charges minutes when we receive or send a picture over the phone.
I feel that, (1) they mis-represented themselves by not explaining the details of this policy and, (2) they are charging us double for one service.
I feel that since I am paying extra to have the unlimited picture and video messaging and I feel it is unfair for them to also charge minutes and use up some of our minute allotments for the month for this service that is supposed to be "unlimited." They do not use up the minutes for text message, only for picture messages.
We had an overcharge of over 75.00 one month partly because of these minutes used up by the 777-000-0001 number. I believe that Verizon should be sued in a class action lawsuit for this mis-representation and they should not be allowed to charge us double for these services.
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