My husband went to this website, as he has been unemployed for three months, in hopes of finding new employment. He signed up for the 7 day free trial, and unfortunately due to various health issues during this 'trial period' missed the cutoff date that he was to cancel the charge. Our account is now drained due to a $180 charge.
I have spoken to Jason Hayes regarding this matter, but of course, as he has stated, this information 'is in black & white' on the page and nothing can be done about this. This page can be misleading and it is unfair. I would not object to even being charged a $30 monthly fee but wiping out our entire account and NOW being unable to even attempt to pay a past due house note or any other debts (including medical and prescription charges) that are much needed for our survival during his unemployment.
I strongly suggest that anyone that thinks about using this site for anything be VERY careful in doing so as they are not always truthful in what they say they will do for you.
After further reading of their website, it is NOT very clear when you start reading the information regarding how they charge. The first page of it states that there is a $30 monthly fee, but it doesn't say you will get charged $180 for a yearly fee. The selection page will give you various selections to choose from, but that is in a way misleading also. It will give you the impression that this company will charge you maybe $15 monthly fee, but in such a manner that you might not always realize that you are getting hooked into $180 yearly fee.
When you contact them to speak to someone higher than the Customer Service Manager, they refuse to give you information on how to contact someone higher than their position (with the exception of hopefully an email address that someone will respond to rather than hit the faithful delete key).
I find this money-back guarantee part of their promise to be untrue.
'Unique money-back guarantee: unlike newspapers or other Internet job boards, we have the confidence to guarantee your satisfaction with a 7-day, no questions, money-back offer.'
I do believe this part of their promise to be untrue, as true enough, according to their wording, the 7-day trial is NOT charged to your credit card, but... If you call them with a problem, they DO NOT give your money back. Now would this be considered false advertising or as their ceo, Mr. MacFadyn stated to me 'we treat all of our customers alike, even our best customers'.
After further research, I have found several more "customers" that have been taken advantage of with this corporation. Their Money Back Guarantee is completely a joke when it comes to honest people using their alleged service to find employment. Charges occur and services are not matched up as led to believe. Isn't it a shame that something legally can't be done?
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