10/9/08 I talked to DirecTV regarding a credit of $29.65 due me and was told it would arrive in 6 to 8 weeks (by 12/2).
10/18/08 I called back and discussed an additional credit due me of $53.04 and was told it would arrive in 6 to 8 weeks (by 12/18).
On 12/9/08 I called DirecTV and talked to Blanche, who stated the credit would be posted to my credit card on or before 12/12. I asked why it took so long when the credit was posted on my 11/18 statement and was told it is standard policy.
On 12/13/08, I checked and verified that the credit had not been posted. I called DirecTV and talked to Andrea, who checked and stated she had passed my account on to another group within DirecTV to review and issue a check, which I could expect to see in 12 business days (by 12/30).
We are out 9 1/2 weeks on the first credit and will be at 12 weeks by the time I receive payment, if it gets processed as stated. We are at 8 weeks on the second credit due and will be at 10 1/2 weeks by the time I receive payment, again, if it gets processed as stated. This is well past what the company has specified as standard and totally unacceptable.
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