When we opened our delivered PODS we found mildew. I called immediately while my husband unloaded the container. While I was on the telephone, my husband reported that there was a gash in the roof of the PODS. We speculated that water had leaked into our unit and asked for a PODS rep to come to the house.
The PODS rep who came out was (is) Brian Burks, the Gen Mgr of the SF Bay Area franchise. He took photos and examined the roof and confirmed our suspicions: water leaked into the PODS through the gash in the roof.
After a few wasted phone calls using PODS toll free number, we finally touched base with Herb Leinberger of the Risk Management Department.
We provided everything Mr. Leinberger requested, inc. Just this past week, some add'l photos. Our claim was not huge. It included a couple of signed and numbered artworks, inc. One by Guy Buffet, a damaged cherrywood queen headboard and a ruined area rug. We decided not to nickel & dime our claim with mildewed linens, the art work frames (we can refinish these) etc.
Just today, Mr. Leinberger reached my husband and offered us a little less than $800 on our almost $2400 claim — a third of the worth.
We are taking PODS to small claims court and will keep this site posted.
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