Complaint / Review
Frontier
Third-Party ILD and ESBI Charges Added to Bill, Phone Cut Off

I ordered a bundle deal from Frontier 79.99 per month of nov. Of 2007 the first bill was well over $ 200.00 in the meantime I got very sick COPD. This over charging went on until nov. Of 2008 the nov bill was $ 388.00 ild & esbi charges was on this bill. When I called frontier they would not correct frontier said that was my problem I would have to call these two companies and get this taken off. I told them I did not approve these charges. I am a very sick person I told I would not pay this bill, and requested a refund. They cut my phone services off. I have no communication to the er if I get sick. We only have the one landline phone service.

William
Cookeville, Tennessee
U.S.A.