PayPal's system of reimbursing payments where the item did not arrive is being abused by sellers who know that by replying to buyers' emails without any real results until the 20-day period ends, they don't have to refund. PayPal then closes the claim without any replacement or refund being paid.
When I contacted them, they said the matter is closed and that I should try to get my money back directly from the seller. They are using their own system to go back on their promises.
There is no physical address to contact them, and all letters to head office are ignored.
eBay will also not allow a person to list an item unless PayPal is an option for payment. This is also unfair, as PayPal charges for funds to go into the account, as well as listing and percentage fees charged by eBay.
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