I went in and told Veveta (the manager) exactly how I wanted my hair. It shouldn't have been too hard since all I needed was a very slight trim. She disregarded my instructions on what I wanted done with my hair though. She ended up cutting one side of my head a full 2 inches shorter than the other. But instead of drying my hair and showing me a mirror, she ushered me out of the salon so I had to look at my hair in my car sunshade mirror. I used to have hair half-way down my back, but now my hair barely goes below my ears, with one side being practically shaved, and the other being a sort of "A-line". Sad to say, it's not something you can cover up by wearing in a different style. It's too short to do anything with it. Needless to say, I've become quite fond of my hats.
It also is advertised through the store that shampooing is included in the cost, but instead she just half-sprayed down my hair. Most of it was dry though, she didn't style, she didn't even comb through it.
Before I drove off though, I noticed that the pink jacket I was wearing was covered in black spots. It turns out the smock she draped over me while I got my hair cut, hadn't been cleaned and instead she had just turned it over. The side that was against my clothes was covered in hair dye, which then transferred to my clothes and my skin. So now my $40 jacket is ruined, and the sad thing is, they tried to say it was because I'd gotten my hair dyed and I should expect hair dye to get on my clothes. When I told them that I had NOT gotten my hair dyed, they hung up. I made sure to take pictures of my jacket though.
I drove home and asked my husband if my eyes were just playing tricks on me. And he called the manager to get a refund and compensation for my ruined jacket, but she was busy and said she'd call back. She never called back. We called later and spoke to the co-manager, and he said he wouldn't refund my money, and there would be no compensation for the jacket.
So I went to www.haircuttery.com and got the customer service number, and tried to call them. But if you call the numbers they provide you only get a recorded message, no matter what time or what day you call. We left a message, waited the 48 hours they ask you to give them, then called again. We left another message, waited 48 hours, and called again. So far we have left 5 messages, and I've sent emails. No one has responded. I didn't even get an email to verify they received mine. I tried 3 separate numbers on their website, and 2 of them send you to their recorded message. The 3rd is for web tech issues and what-not.
I still can not get a hold of anyone who is willing to even talk with me. The manager refuses to speak to me or my husband on the phone. And their customer service representatives refuse to call back, even though it says they check messages multiple times a day. I'm so frustrated, and now I have the constant reminder of what they did, every time I look in the mirror or run my fingers through my hair.
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