I visited my local JC Penny Department store in hopes of purchasing or getting an estimate of drapes for our new home. I was very disappointed that the associate didn't seem to know what to type into the computer. I had a complete diagram with every measurement in hand. I asked to speak with the store manager and was told he was not in. This turned out not to be true. He must have been hiding in his office. He told me they didn't do custom drapes and referred me to their store in Birmingham which is an hour away. I had told the associate which fabric I wanted. I quess none of the three people that I encountered had the sense to pick up the phone and call Birmingham store with measurements and fabric in hand to get me an estimate. After leaving in total disgust, I went to a local seamstress in Tuscaloosa and received an estimate in 15 minutes. I have purchased the drapes elsewhere for a price over $, 4000.00. This is an example of why profits for JC Penny continue to drop.
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