Dear Sleepy's:
I purchased a Emerald Crown full size bed from you Nov during black Friday as a gift. I picked up the bed Dec it was not delivered.in October my brother called me and told be the box spring had broken. I drove over an hour to get to my mother's home call Sleepy's and report the box spring broken. An inspector came out and declared that it was a manufactures defect. I was notified by voicemail that the bed was going to be replaced.
When I called customer service to find out the details I was told to go to any Sleepys to replace the bed. When I got to Sleepy's I was told that they could not exchange the bed in the store and that I needed to call, which I did while at the store. The delivery was scheduled for the following day 11/6.
At about 7pm I received a call from the delivery driver asking me in I knew anything about a COD of $90 which I was never notified of when I contacted Sleepy's. I then received a call from Sleepy's telling me that I needed to pay the $90 and that I was unable to pick up the bed myself. Further more I don't understand a company not willing to stand by its products. It is ludicrous to believe that I should have to pay $90 CASH for damage that was not my fault. Its is also ridiculous to believe that I keep $90 cash stashed in the broken bed I purchased from your company. Trust that you have forever lost a customer and that I will not recommend you to anyone. It is dishonest and immoral to sell products that you won't let you grandmother sleep on.
Sincerely,
Don't shop at Sleepy's
Unhappy consumer
Philadelphia, Pennsylvania
U.S.A.
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