I applied to a work at home position with Med Call America on Thursday, October 9 and Joe Weiss answered all my questions and explained the requirements to me. I was informed that I had to pay $170.00 for equipment to install on my phone. I mailed him the check on Friday, October 10 and it was cashed on October 17. I called Joe on October 16 and he received my check and told me that the software will be mailed. I waited a week and called Joe on Thursday, October 23, and Friday, October 24 and he did not answer on both days. I call him again on Monday. October 27 and got no answer. It is now November 2 and I have no equipment. They have deleted the ad and they are not accepting applications. I am reporting Joe and this company to everybody.
See ad below.
Med Call is one of the nation's largest, strongest and fastest growing companies specializing in Professional Medical Answering Service. We continue to expand our national presence and have immediate openings in your area. Work from your home, Customer care professionals Direct phone-based customer interaction to answer and resolve a wide variety of inquires with above average pay $28,000.00 and up. Positions need to be filled immediately!
Full and part-time positions, Morning, afternoon, or evening shifts are available. Customer care professionals work from home and are required to answer calls to include customer services or support.independent contractors professionals respond to customer inquires with the goal of resolving issues.
Payed traning, training for this position is done from your home with a live trainer in a virtual classroom so the successful applicant must be able to work independently and master the information.
Benefits
Medical, Dental, Vision and Prescription Coverage
4 weeks paid leave after your first year
All contributions made by company
Direct Deposit / This convenient and time saving services allows you to have paycheck and other benefit checks deposited directly.
Perfect Attendance Bonus
Cash Quality Incentive Bonus
Plus earn an additional $0.50/hr every month
Basic Requirements
Resourceful and enjoys handling a challenging, yet rewarding, career opportunity.
Maintains the absolute highest level of professionalism by using appropriate grammar and communicating in a friendly and helpful manner.
A sincere desire to assist customers with their concerns.
Excellent verbal and written skills.
Motivated to identify solutions to problems by actively researching available resources.
Ability to multi-task, uses multiple sources of information, and prioritizes tasks without becoming flustered.
Good typing and data entry skills.
High School Diploma or equivalent (minimum)
Minimum of 18 years of age.
Home Office Requirements
Quite professional environment during work periods. Dedicated work area.
High Speed Internet: DSL or Cable (no wireless or satellite internet service providers)
Upon acceptance of Independent Contractors position, you must make a deposit of $170.00 US for software and analog Telephone Adapter and microsoft licensing for communication with clients on our network. Amount of deposit will be refunded at termination of contract by either party or after your first year as independent contractor.
You will also need a corded telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls. Mute button and volume control required either on headset or phone.
Computer Requirements
A reliable computer with Windows operating system is required. Requirements for specific Windows platforms are listed below.
Computers must have: Internet Explorer version 6.0 or greater, subscription to current Anti-Virus and Anti-Spy ware Software service that gives current updated definitions.
We are not able to consider any applicant for employment who does not currently meet all of these requirements.
Required Skills
Answers a stream of telephone calls to assist customers who have concerns. Strives for one-contact resolution.
Troubleshoots and resolves service problems and complaints within specified areas of responsibility.
Maintains customer records by inputting and updating customer account information using med call system accessed by home computer.
Stays informed about all client promotions, products and services.
Ability to handle conflict over the phone with a win/win attitude.
Able to develop a friendly rapport with the customer, and demonstrate empathy for the customer's situation.
See for yourself why we are growing at such an exciting pace!
See the letter Joe Wiess sent me:
Dear Yolanda
Med Call is committed to fostering individual growth and our mutual success. At Med Call, we provide an exciting and challenging work environment. Here we promote and reward performance and innovative thinking at every level. Our diverse professional culture, values teamwork encourage Independent Contractors to share their ideas and views.
Thank you for sending your request for your application code
Med call is interested in utilizing your skills and experience. Based upon what you told us you look like the perfect candidate to help us expand our business. Your application code CCA402AC1047.
We would like you to Please Read Med Call America ("Software" & "Equipment") Application and Agreement for Independent Contractors.
We need Independent Contractors as telephone operators that work from their homes and that meet all Home Office and Computer Requirements. We provide the Voip telephone system and the software program that allows them to interface with our system.
If this seems like something you'd be interested in please fill out the contract.
Please fill out thoroughly then sign below.
After completion send the original of this form to our corporate offices in Coral Gables FL.include Check for deposit of Software and Equipment $170.00 Mail to: 700 Biltmore Way. Suite 818 Coral Gables FL 33134 USA. If you have any questions feel free to call Joe Wiess at Med Calls human resources department 888-916-3330 Ext # 102
Please understand that there is a limited time to send in your application. All applications should be postmarked no later than seven days after having been received. Med call will process all applications, software and phone systems will be sent out and trainers will be assigned. Applications after that date must wait for results of training graduates.
Thank you sincerely Joe Wiess human resources department.
Yolanda
St. Louis, Missouri
U.S.A.
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